Sinyal Support

No. The photo or video you choose is sent over an encrypted connection to our server and on to Google Gemini for the analysis, and we do not keep it. The report is text only and stays on your phone; you can back it up to your account if you want.

The free plan includes 3 analyses a day, and the count resets at midnight UTC. If you signed up with email, verify your address first. If your connection dropped, try the same analysis again; it is not counted twice.

Subscriptions are managed in your store account. On iPhone: Settings → your name → Subscriptions → Sinyal. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → Sinyal. Cancelling takes effect at the end of the current period; cancel at least 24 hours before it ends to stop the renewal.

Sign in with the same account, then tap Settings → Plan and usage → Restore purchases. Pro must be on the same store account you bought it with.

Apple and Google take the payments, so refunds are requested from them: reportaproblem.apple.com on iPhone, or your Google Play order history on Android.

Use “Report an inappropriate or wrong result” at the bottom of every report. We only receive the analysis ID and model version; no photo or report text is sent.

In the app: Settings → Account → Delete account. If you can’t open the app, use the email route on the Delete Your Account page.